Support Service Packages
At Nettop we pride ourselves on maintaining a close working relationship with our customers, as your working partner we want your business to succeed, our support packages are tailored to suit different types of customers, each offers comprehensive support at a competitive price.
PAYG Service
Nettop offer a flexible alternative to a contracted support service, our PAYG service gives you the benefits of a contracted service but without signing up to one, the level of expertise does not change, and you can rely on us to see your support issues rectified, allowing your business to get back to what it does best, leaving the IT related problems to us. PAYG offers great service as a fixed hourly cost.
PAYG offers:
- On site support service*
- Remote support
- Telephone and email support
- Free infrastructure advice
- Fix price hourly rate.
Nettop Contracted Service
Nettop’s contracted support service provides peace of mind for your business, our IT professionals provide a quick point of contact in case of any IT related problem, and also monitor your IT infrastructure daily, we will liaise with third party suppliers on your behalf, such as your broadband suppliers, saving you the downtime from what matters most, the running of your business.
Nettop Contracted Service offers :
- On site support service*
- Remote Support
- Telephone and email support
- Daily system health checks
- Free infrastructure advice
- Inclusive support hours
- Discounted hourly rate
If you feel you would benefit from a Nettop support service please contact us
*On site support service cost is excluding the cost of travel expenses.
Our Associates
Customer Feedback
Here at A.D.I. We approached Nettop for a bespoke I.T. system to enhance the productivity and efficiency of our business, since day one Nettop have exceeded our expectations of how customer service should be, they constantly provide excellent advice and value for money.
SVSNI provide cutting edge surveillance systems to companies world wide, this work requires a fast and reliable IT infrastructure. Nettop were able to design and implement such a system whilst working to our timescales and within our budgetary requirements.
At Leading edge when we look for a business partner we tend to look for three things; are they competent, do they seem to care about our business and are they a cultural match (in other words do we get on with them on a personal level) In the four years we have been working with Nettop we have found them to be excellent in all three areas. I have no hesitation in recommending them.
In our business IT is a very large factor to consider and therefore we require a competent and reliable service available to us at all times. Nettop full fill this requirement and more, with their vast knowledge and friendly manner. We will continue to recommend them to our clients and colleagues.
Comer industries is a company which is constantly aiming for innovation and customer satisfaction. When we select Partners we are generally tempted in looking for similar peculiarities, but it is not always easy and immediate. With Nettop we have found it during the first meeting, together with a high level of professionalism and competence. It has not been difficult starting a business relationship which it is going to be durable and fruitful.
Our Customers
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